Terms and Conditions
References to “you”, “your” and “yours”, and after acceptance, the “member”, are references to the individual completing the membership application form or otherwise purchasing or using a membership, package, credit, class, personal training session or other service.
References to “StudioRepublik”, “we”, “us” and “our” are references to the Studio Republik Fitness Center L.L.C., registered in the United Arab Emirates under licence number 843717, whose registered office is at PO Box 126838, Dubai, UAE, and, where the context requires, the StudioRepublik fitness center operated by it.
The “Company” means Studio Republik Fitness Center L.L.C.
The “Fitness Center” means the Studio Republik fitness center, at which you are a member or to which your membership, package, credit, class, personal training session or other service relates, including any replacement or relocated fitness center operated by the Company or any group company, successor operator or approved third-party provider.
The “Fitness Center Rules” mean the operational rules, procedures and guidelines applicable to the Fitness Center, as displayed at the Fitness Center, on our website, in our app or otherwise notified by us from time to time.
The “Website” means www.studio-republik.com.
The “Membership Agreement” means the agreement between the member and StudioRepublik comprising the accepted membership application, these Terms and Conditions and any applicable membership confirmation or related document issued or accepted by StudioRepublik.
The “Membership Fee” means the Fitness Center membership fee corresponding to the purchased membership, as determined by the membership type and membership term.
“Membership Product” means any membership, package, class package, personal training package, junior programme, credit, voucher, guest pass, prepaid service, promotional entitlement or other product or service purchased from or issued by StudioRepublik.
The “Membership Term” means the period of membership specified in the membership application form, membership confirmation, booking platform, app, invoice, receipt or other document or communication issued or accepted by StudioRepublik in connection with the relevant membership.
A “Prepaid Member” is a Fitness Center member who pays the membership fee in full in advance for the whole Membership Term. “Monthly Charged Members” are Fitness Center members who pay the membership fee monthly, in advance for each month of the Membership Term, including by credit card or any other recurring payment method accepted by StudioRepublik.
“Unused Paid Balance” means the amount actually paid by a member or customer for any unused and unexpired portion of a Membership Product, calculated by StudioRepublik by reference to the price actually paid, the period remaining, the number of unused sessions or credits, or such other reasonable method as StudioRepublik may apply having regard to the nature of the relevant Membership Product. Complimentary months, complimentary membership periods, complimentary extensions, freeze periods granted without charge, complimentary sessions, bonus credits, promotional credits, free entitlements, complimentary benefits, expired entitlements, joining fees and administration fees shall not form part of the Unused Paid Balance and shall not be included in the calculation of any cash refund or other refund amount, unless StudioRepublik expressly agrees otherwise or applicable law requires otherwise.
“Replacement Offering” means any reasonably comparable replacement, substitute or alternative membership, facility, location, class, session, package, credit, service or other offering made available by StudioRepublik, any group company, successor operator or approved third-party provider.
1. ACCEPTANCE OF MEMBERSHIP
1.1. All new memberships are subject to the approval of the management. The management reserves the right to reject an application for membership to the Fitness Center for any reason whatsoever, in their absolute discretion.
1.2. The decision to accept the application of a potential member shall be at the sole discretion of the management. The management reserves the right to verify, or require proof of all information given in order to obtain membership and any fraudulent or wrongful information given in order to obtain such membership could result in the cancellation of all membership rights and lead to the payment of all monies due to the Fitness Center.
1.3. The acceptance of an application for membership of the Fitness Center shall constitute a legally binding agreement between the member and the Fitness Center. The member hereby agrees also to be bound by these Terms and Conditions.
1.4. Memberships are personal to the member and may not be assigned or transferred by the member except with StudioRepublik’s prior written approval. In exceptional circumstances, StudioRepublik may permit a transfer at its discretion, subject to any applicable administration fee. A membership cannot be transferred to another existing Fitness Center member unless StudioRepublik expressly agrees otherwise. Memberships are non-refundable where the member resigns, cancels, fails to attend or elects not to use services that remain available, except as expressly provided in these Terms and Conditions, including Clauses 6.2 to 6.8, Clause 7.2 and Clause 7.3, or where required by applicable law.
1.5. Upon acceptance the member will be issued with a membership RFID wristband (which shall remain the property of the Company) and the member shall be entitled to all the rights and privileges under the class of membership purchased.
1.6. The loss of a membership access RFID wristband will incur a charge to replace.
1.7. Membership RFID wristbands issued to all current members must be shown at reception to gain membership rights every time a visit is made to the Fitness Center, worn at all times while in the Fitness Center, and used to operate access points and speed gates. Membership RFID wristbands may only be used by the registered member and any fraudulent use of the membership RFID wristband by the member, including the use of a membership RFID wristband by a third party, could result in cancellation of the membership with no refund being made by the Fitness Center.
1.8. StudioRepublik Fitness Center management and staff maintain the right to inspect Members’ RFID wristbands via scanning, in order to verify valid membership status. Members are obliged to comply with requests to ”scan – validate“ their RFID wristbands.
1.9. Any member wishing to enter the Fitness Center without a valid membership RFID wristband will only be admitted at the absolute discretion of the management.
1.10. Fitness Center Membership entitles a member to use any StudioRepublik Fitness Center having the same status of membership as the membership taken. A member may not use a StudioRepublik Fitness Center Membership having a status higher than the one they have taken. In all cases, a membership can be upgraded by paying the appropriate fee, as determined by the management from time to time.
1.11. If the member is under 18 years of age, the parent or legal guardian must sign or accept the StudioRepublik Fitness Center membership application, these Terms and Conditions, and any applicable junior waiver or consent form before the commencement of the membership or activity. The parent or legal guardian shall be responsible for all payments, obligations, conduct and compliance requirements relating to the Junior Member.
2. PHYSICAL HEALTH OF MEMBER
2.1. The member warrants and also represents that he/she is in good health and is not knowingly incapable of engaging in either active or passive exercise. The member further warrants that such exercise would not be detrimental to their health, safety, comfort, well-being or physical condition.
2.2. The member shall not use any Fitness Center facilities whilst suffering from any infections or contagious illness, disease or other ailment such as open cuts, abrasions, open sores or minor infection, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other members.
2.3. Before using the Fitness Center, the member must first complete an introductory pre-exercise questionnaire.
2.4. If a member is taking medication and is aware of a condition that may affect them taking part in exercise a doctor’s letter would be needed.
3. MEMBERSHIP DURATION
3.1. The Membership Term shall commence, in the case of Prepaid Members, on the day following receipt of the Membership Fee, or, in the case of Monthly Charged Members, on the day following receipt of the first payment towards the Membership Fee, unless StudioRepublik confirms a different commencement date in writing.
3.2. If you fail to renew your Membership in accordance with these Terms and Conditions, your Membership will terminate on expiry of the initial Membership Term.
3.3. On termination of the membership for any reason, you must return the membership RFID wristband to the Fitness Center.
3.4. Where any membership or Membership Product is terminated, transferred, credited or refunded pursuant to Clauses 6.2 to 6.8, the Membership Term shall end or be adjusted accordingly. No further recurring payment shall be due in respect of any period after the effective termination date, except for amounts properly due and outstanding before that date.
4. FEES
4.1. Payment of the Membership Fee entitles you to the use of the Fitness Center exercise facilities during Fitness Center opening hours, in accordance with your type of membership.
4.2. Other charges which are in addition to the Membership Fee may vary by Fitness Center and may include, but not be limited to, charges for equipment hire, solarium and beauty treatment fees, locker hire and guest fees. All local prices are displayed at each Fitness Center. All published fees and other charges are inclusive of any taxes, however, should any taxes be imposed in connection with the provision by us to you of our services under these Terms and Conditions, you undertake to be liable for the payment thereof in addition to the Membership Fees.
4.3. All members shall pay an initial joining fee and/or administration fee at the rate applicable at the relevant time. Such fees shall become due upon acceptance as a member and are non-refundable once the membership has commenced, except where StudioRepublik expressly agrees otherwise or applicable law requires otherwise. Joining fees and administration fees are subject to change without notice, provided that any change shall not affect fees already paid for an accepted membership.
4.4. Joining fees, administration fees, and Membership Fees are non-refundable where the member resigns, cancels, fails to attend, fails to use the facilities or services, or where membership is terminated due to the member’s breach of these Terms and Conditions. This is subject to any express refund right under these Terms and Conditions, including Clauses 6.2 to 6.8, Clause 7.2 and Clause 7.3, and subject always to applicable law.
4.5. StudioRepublik Fitness Center Management maintains the absolute right to review and increase the Membership Fees at any time, to implement periodic reviews of the Membership Fees, and to implement Membership Promotions at its discretion:
(a) If you are a Prepaid Member the review of the Membership Fee will not affect you during the Membership Term.
(b) If you are a Monthly Charged Member we will give you 30 days written notice of any increase of the Membership Fee and the revised monthly payments. In the event of any increase, you may terminate the membership with effect from the date of the proposed increase by written notice to the Fitness Center of at least 7 days before the date of the increase. This will not affect your liability to pay the Membership Fee and any other amounts properly due up to the effective date of termination.
4.6. Monthly membership is payable between the 15th – 20th and 27th – 30th of every calendar month through your credit card arrangements as authorised by your signature on the membership application form.
4.7. If the member makes payments by credit card, a credit card fee as determined by the management from time to time will be deducted from the member’s account in addition to the Membership Fees.
4.8. Failure to use the Fitness Center or its facilities does not eliminate your obligation to pay all the Membership Fees promptly as per these Terms and Conditions.
4.9. The credit limit on any credit card used for payment must be sufficient to cover at least 3 months’ membership. If for any reason your credit card becomes inactive, it is your responsibility to provide the Fitness Center with new credit card details immediately. Credit card payments that default will continue to be charged until the payment is collected. In such cases, access to the Fitness Center will be denied until the outstanding fees are paid. A late payment fee as determined by the management from time to time may be charged for all such delayed payments. The management reserves the right to change the collection dates in future.
4.10. Account debits not challenged within 14 days of processing at the Fitness Center shall be deemed accepted by the member, unless there has been manifest error. This does not affect any refund right expressly provided under these Terms and Conditions or any right that cannot lawfully be excluded.
4.11. Any lapse in membership will require the member to rejoin at the prevailing joining fee.
5. YOUR OBLIGATIONS
5.1. You agree to pay the Membership Fee and other applicable charges as they become due and payable;
5.2. To comply with Fitness Center Rules and these Terms and Conditions;
5.3. To observe and conform to all health and safety rules and guidance regarding usage of the Fitness Center, displayed at the Fitness Center and on our Website;
5.4. To use the Fitness Center equipment and facilities in accordance with all usage instructions, not to abuse the equipment and facilities and to conduct yourself in an orderly manner so as not to interfere with other members use or enjoyment of the Fitness Center and its facilities.
5.5. To compose yourself at all times with courtesy and respect, both toward fellow members and toward StudioRepublik Fitness Center employees.
5.6. To keep your contact details, payment details and other membership information up to date at all times and promptly notify StudioRepublik of any changes.
5.7. To review notices and communications issued by StudioRepublik by email, SMS, app notification, member portal, website notice, signage at the Fitness Center or any other communication method reasonably used by StudioRepublik.
6. TERMINATION WITHOUT CAUSE, CLOSURE, RELOCATION AND DISCONTINUATION OF SERVICES
6.1. If you wish to terminate the membership prior to the end of the Membership Term other than in accordance with Clauses 3.4, 4.5(b), 6.2 to 6.8, 7.2 or 7.3, the following will apply. If you are a Prepaid Member, we will not make a refund of the Membership Fee or any part of it. If you are a Monthly Charged Member, you will remain liable to us for the full Membership Fee and other amounts properly due in accordance with these Terms and Conditions, even if you have cancelled any payment instruction.
6.2. In addition to our termination rights under Clause 7.1, if StudioRepublik, acting reasonably and having regard to the relevant circumstances, considers that it has become impractical, impossible or no longer commercially, operationally or legally viable for StudioRepublik or the Fitness Center to continue to provide any membership, Membership Product, facility or service, including because of closure, relocation, changes in premises availability or arrangements, landlord or building requirements, regulatory requirements, redevelopment, discontinuation of facilities or services, restructuring, transfer of business or cessation of operations, StudioRepublik may terminate, suspend, transfer, replace or discontinue the relevant membership, Membership Product, facility or service by giving 30 days’ written notice, unless a shorter period is required due to legal, regulatory, landlord, health and safety, emergency or other circumstances outside StudioRepublik’s reasonable control. Any refund, credit or Replacement Offering shall be dealt with in accordance with Clauses 6.4 to 6.8.
6.3. Where StudioRepublik gives notice under Clause 6.2, StudioRepublik may, where reasonably available, offer one or more of the following:
(a) continued use of the relevant membership, Membership Product, facility or service until the effective termination or discontinuation date;
(b) transfer to a Replacement Offering;
(c) transfer to another StudioRepublik location, group company, successor operator or approved third-party provider;
(d) substitute services, sessions, classes, credits or packages;
(e) account credit; or
(f) a proportionate refund or refund of the relevant Unused Paid Balance.
Where StudioRepublik is unable to provide the relevant paid membership, Membership Product, facility or service and no reasonably equivalent Replacement Offering is made available, StudioRepublik shall provide the relevant proportionate refund or refund of the Unused Paid Balance in accordance with Clauses 6.4 to 6.8, subject always to applicable law.
6.4. If StudioRepublik terminates a Prepaid Member’s membership under Clause 6.2 and no reasonably equivalent Replacement Offering is made available, the Prepaid Member shall be entitled to a proportionate refund of the Membership Fee for the unexpired period of the Membership Term, calculated by reference to the amount actually paid by the member. Complimentary months, complimentary membership periods, complimentary extensions, freeze periods granted without charge, complimentary sessions, bonus credits, promotional credits, free entitlements and other complimentary benefits shall not be refundable in cash and shall not be included in the calculation of any proportionate refund or Unused Paid Balance, unless StudioRepublik expressly agrees otherwise or applicable law requires otherwise.
6.5. If StudioRepublik terminates a Monthly Charged Member’s membership under Clause 6.2, no further Membership Fee shall be due from the effective termination date, and the member shall be entitled to a proportionate refund of any monthly payment made in respect of the period after the effective termination date, where applicable.
6.6. If StudioRepublik is unable to provide any unused and unexpired PT package, class package, junior programme, credit, voucher or other prepaid Membership Product because of a matter referred to in Clause 6.2, StudioRepublik may offer a Replacement Offering, substitute service, account credit or refund of the relevant Unused Paid Balance. Complimentary months, complimentary membership periods, complimentary extensions, freeze periods granted without charge, complimentary sessions, promotional credits, bonus credits, expired credits, free entitlements and other complimentary benefits shall not be refundable in cash or included in any Unused Paid Balance unless StudioRepublik expressly agrees otherwise or applicable law requires otherwise.
6.7. Refunds under Clauses 6.4 to 6.6 shall be made to the original payer and, where reasonably practicable, to the original payment method. StudioRepublik may require reasonable information and documentation to verify the refund recipient, refund entitlement and payment details. Any approved refund shall be processed within 45 days after the later of the effective date of termination and StudioRepublik’s verification of the relevant refund entitlement and payment details, unless a longer period is required due to payment provider, banking, regulatory or other circumstances outside StudioRepublik’s reasonable control.
6.8. Where StudioRepublik gives notice of closure, relocation, cessation of operations or discontinuation of a paid Membership Product and a refund may be due, StudioRepublik may require the relevant member or customer to submit a refund request and provide the required payment details and verification documents by the deadline specified in the notice. Such deadline shall not be less than 90 days from the effective date of termination, closure or discontinuation. If the member or customer fails to provide the required information by that deadline, StudioRepublik may defer processing the refund until the required information is provided and shall not be liable for any delay caused by the failure to provide such information. Nothing in this Clause shall exclude any refund right that cannot lawfully be excluded under applicable law.
6.9. Clauses 6.2 to 6.8 shall prevail over any inconsistent non-refundable wording elsewhere in these Terms and Conditions, but only to the extent of the inconsistency.
7. TERMINATION BY EITHER PARTY FOR BREACH
7.1. We may terminate your Membership:
(a) Subject to the provisions hereinafter, on 30 days’ written notice if any unpaid fees or charges remain unpaid for 60 days or more. If you are a Monthly Charged Member, you will remain liable, in accordance with the existing terms, for the full amount due up to the effective date of termination and any other unpaid amounts that remain payable under these Terms and Conditions, even if you cancel your payment instructions.
(b) Or immediately at our absolute discretion if you are in serious breach of these Terms and Conditions (which includes the Fitness Center Rules) or commit repeated minor breaches. If we do terminate your membership for any of these reasons you shall not be entitled to any repayment of the Membership Fee. If you are a Monthly Charged Member, you will remain liable, in accordance with the existing terms, for the full amount of the Membership Fee to the end of the initial Membership Term, even if you cancel your payment instructions.
(c) For the avoidance of doubt, this Clause 7.1 applies to termination due to the member’s breach or payment default and does not limit any member refund, credit or related entitlement arising under Clauses 6.2 to 6.8.
7.2. You may terminate your Membership by giving the Fitness Center 30 days’ notice in writing if:
(a) we significantly reduce the Facilities or opening hours of the Fitness Center, or close the Fitness Center for refurbishment for a period of more than 8 weeks at a time (for the avoidance of doubt a significant reduction of the Facilities means closure of the Gym and/or Studio’s and a significant reduction of opening hours means being open for less than 12 hours a day). We will use our reasonable endeavours to give you at least 1-month notice of the change (either in writing or by displaying a sign at the Fitness Center);
(b) we materially change the location at which your membership is to be used and do not offer you a reasonably comparable Replacement Offering; or
(c) we vary these Terms and Conditions in a manner that gives you a termination right under applicable law.
7.3. If you terminate your membership pursuant to Clause 7.2 and are a Prepaid Member, you will be entitled to a proportionate refund of the Membership Fee for the unexpired period of the Membership Term, calculated by reference to the amount actually paid by you. If you are a Monthly Charged Member, no further payment will be due from the effective termination date and you will be entitled to a proportionate refund of any monthly payment made in respect of the period after the effective termination date, where applicable.
8. PAYMENT DEFAULT AND LATE FEES
8.1. Failure to pay fees when due (“Payment Default”) may result in the charging of a late payment fee at the rate published or notified by StudioRepublik from time to time or at the time the fee becomes payable. All outstanding fees may be drawn down individually or cumulatively by the Fitness Center at the next periodic payment date, if applicable.
8.2. The Fitness Center will give the member notice of any Payment Default.
8.3. If the member fails to remedy the Payment Default within 30 days of receiving notice, this will constitute a material breach of these Terms and Conditions and the Fitness Center will be entitled to terminate this contract. All fees and outstanding payments up to the date of termination will become immediately due and payable.
8.4. The member shall be liable for reasonable costs incurred by the Fitness Center in collecting unpaid amounts, including collection agency costs, court costs, legal fees and interest, to the extent permitted by applicable law or awarded by a competent court.
9. MEMBERSHIP SUSPENSION
9.1. Provided that all fees have been paid and up to date, you have the right to suspend your membership up to a maximum of 1 month in any one year for 6-Month and 12-Month memberships. You may do this by writing to the Fitness Center giving no less than 30 days’ notice of the date upon which you wish your membership to be suspended. The period of suspension must be for whole months only, and not for any lesser period.
9.2. The Membership Term shall automatically be extended by the period of any suspension.
9.3. In all cases a monthly suspension fee as determined by management from time to time will be payable to cover our additional administrative costs.
9.4. Any suspension or extension of a Membership Term shall be subject to Clauses 6.2 to 6.8. Where a membership is terminated, transferred, credited or refunded under Clauses 6.2 to 6.8, StudioRepublik may adjust or cancel any suspension or extension accordingly.
10. FITNESS CENTER REPAIRS AND MAINTENANCE
11. GUESTS
11.1. You will be entitled to bring guests to the Fitness Center, who may use the Fitness Center and its facilities on presentation of Guest Passes which will be presented to you on joining as a NEW Annual Member. Your guests must be accompanied by you at all times and must read and sign the Health Commitment Statement prior to any activity within the Fitness Center.
11.2. Guest admittance may be restricted at certain peak times at the discretion of the Fitness Center.
11.3. You are responsible for ensuring that your guests comply with the Fitness Center Rules and you must not leave the Fitness Center before your guests.
11.4. You may not introduce a guest who has been previously rejected as a member or who has had membership terminated or suspended.
11.5. Guests are permitted to use the Gym and Cardio Zone. Specialist areas such as CrossFit, Gymnastics, Martial Arts, etc. are strictly off-limits, and always subject to the discretion of Management.
11.6. Guest passes and guest access privileges have no cash value, are subject to availability and may be withdrawn, suspended or amended by StudioRepublik at any time. Unused guest passes shall not be refundable, including in the event of closure, relocation or discontinuation of services, unless StudioRepublik expressly agrees otherwise.
12. CORPORATE MEMBERSHIP
12.1. At the discretion of StudioRepublik Management, and subject to individual Agreements, Corporate membership rates are available for companies/firms or other commercial businesses introducing ten (10) or more members (“Corporate Members”).
12.2. Corporate Members acknowledge that their membership may also be subject to applicable Corporate Membership Terms and Conditions or a separate corporate agreement. In the event of inconsistency, the applicable corporate terms shall prevail on commercial corporate pricing and payment arrangements, but Clause 29.6 shall apply in respect of payment, refund, closure, relocation, transfer, credit and termination matters unless the relevant corporate agreement expressly provides otherwise.
12.3. Corporate Members acknowledge that the default of the Corporation in the payment of Membership Fees shall be deemed to be a default by the member and the member shall be subject to the provisions of these Terms and Conditions in respect thereof.
13. JOINT/FAMILY MEMBERSHIP
14. JUNIOR MEMBERSHIP
14.1. The Fitness Center welcomes Junior Membership for ages 6 months to 16 years. Junior Members will have access to clearly defined areas of the Fitness Center only, at specific times as per the published Class Schedules. Junior Membership is at all times subject to the following rules:
14.2. Junior Members are not permitted to use any Adult dedicated offerings, these include the Gym, Aerial Studio, Group Exercise Studios, Mind & Body Studios, Cycling Studio and The Lab Treatment Rooms.
14.3. In general, Junior Members may only use StudioRepublik training facilities and equipment in the context of a supervised, scheduled Class and/or Personal Training by a StudioRepublik coach.
14.4. Like all Fitness Center Members, Junior Members shall wear their RFID Wristband at all times while in the Fitness Center, both indoors and outdoors.
14.5. Junior Members are not eligible to introduce guests.
14.6. Junior Members must exit all designated training areas promptly at the end of all Training Classes.
14.7. Parents & Guardians of Junior Members are not permitted to remain within the Fitness Center Teaching Areas (such as Music Studios / Drama Studio / Dance Studio) in order to view sessions. This is necessary for several reasons: to facilitate the professional discipline required to effectively train Junior Members; to avoid congestion of Teaching Areas; to ensure safety & security; and to allow StudioRepublik Coaches & Instructors to focus on effective coaching.
14.8. Parents & Guardians shall escort Junior Members to the appropriate Teaching Area, and promptly depart prior to the start of the Class, waiting in designated areas outside the Training Area.
14.9. Junior Members shall be collected from the Fitness Center by a parent/guardian promptly after completion of any Teaching Class; the Fitness Center shall have no obligation in this respect – any failure on behalf of the parent/ guardian to do so promptly shall be deemed to represent a breach of these Terms and Conditions, and, as such, the Junior Member’s Membership may be terminated.
14.10. Any contravention of any of the above rules shall be deemed to be a contravention thereof by the main full member, who shall be subject to the conditions regarding breach by virtue of their failure to ensure adherence thereto by any junior member.
14.11. StudioRepublik Fitness Center does not assume any responsibility for escorting Junior Members to toilets or changing rooms. This remains the express responsibility of parents/guardians.
14.12. Junior Members are expected at all times to conform to behavioural norms commonly associated with school – under no circumstances will behaviours such as bullying, intimidation, use of foul language, any and all forms of disruption and/or lapses of discipline be entertained. In such cases: the parents/guardians will be notified; the Coach / Instructor will apply appropriate disciplinary action (e.g. ”Time Out“, removal from class, etc.); StudioRepublik Fitness Center will apply a process of first and second warning, followed by dismissal, with no refund of Junior Membership.
14.13. Junior Membership and Junior Member participation shall also be subject to any junior waiver, parental consent form, health and safety form or programme-specific terms required by StudioRepublik from time to time. In the event of inconsistency between such documents and these Terms and Conditions, the stricter health, safety, supervision and conduct requirement shall apply. However, where StudioRepublik is unable to provide the relevant paid Junior Membership, class, programme or package because of a matter referred to in Clauses 6.2 to 6.8, the refund, credit or Replacement Offering provisions in Clauses 6.2 to 6.8 shall apply.
15. OPERATING HOURS
15.1. The normal hours of operation are as indicated from time to time at the Fitness Center entrance and notice board. The management reserves the right to adjust the hours for the purpose of cleaning decorating, repairs and special private functions and holidays.
15.2. The management shall endeavour to give reasonable notice of any change in the hours of operation. StudioRepublik does not offer make-up Junior classes where the Junior Member fails to attend or cancels, except where StudioRepublik expressly agrees otherwise. Where StudioRepublik cancels, discontinues or is unable to provide Junior classes because of a matter referred to in Clauses 6.2 to 6.8, Clauses 6.2 to 6.8 shall apply.
16. DRESS CODE
16.1. All members, junior members, and guests are required to dress modestly when participating in classes.
16.2. Members should remain modestly and appropriately dressed at all times, including in the sauna, steam and changing areas.
16.3. Nudity is strictly not permitted, and members are requested to use the private changing cubicles provided.
17. FITNESS CENTER FACILITIES
17.1. Members and guests are responsible for their own personal belongings and should keep valuables on their person or secured in a locker where available. Subject to applicable law and Clause 26, StudioRepublik shall not be liable for loss, theft or damage to personal belongings kept in lockers or otherwise brought onto the premises.
17.2. The use of mobile phones with camera features and/or any other types of visual records in changing rooms are strictly prohibited, and members are requested to ensure that they do not offend any other person when using such equipment within the Fitness Center.
17.3. Certain complimentary drinks may be provided to members for consumption within the premises only.
17.4. The management may from time to time show potential members or other visitors around the Fitness Center and allow them to use the facilities on a trial basis and reserves their right to do so in their absolute discretion.
18. FOOD AND BEVERAGE OUTLET
18.1. Members are not permitted to bring or consume their own food/beverages in the Fitness Center or to the Food and Beverage Outlet.
18.2. Food and beverages purchased from the Food and Beverage Outlet must be consumed in the outlet and not carried to other areas of the Fitness Center including the gym or the arts and crafts zone.
19. BEHAVIOUR
19.1. All members are required to complete the mandatory waiver form before commencing any exercise within the Fitness Center.
19.2. Members should be considerate of other members by using their own workout towel when using any of the exercise stations, and by wiping down equipment with disinfectant wipes.
19.3. Members are requested to return all portable equipment to the racks provided.
19.4. Members unsure about any equipment should consult a member of staff.
19.5. Fitness instructors are authorised to stop anyone from exercising if in their opinion the member/guest is exercising in a manner that may result in personal injury and/or injury to others. Users must abide by the guidance of Fitness Center instructors and comply with all points clearly stated on the Gym signage.
19.6. Members and guests must use the facilities and equipment responsibly, in accordance with all posted instructions, staff guidance and Fitness Center Rules. Any malfunction, defect or safety concern relating to equipment or facilities must be reported to a member of staff as soon as it is noticed. Members and guests must not use any equipment or facility which appears unsafe, damaged or unsuitable for use.
19.7. Fitness Center reserves the right to close any part of the building or withdraw equipment for conducting essential repairs or maintenance. Prior notice will be given where possible to avoid inconvenience.
19.8. For safety purposes kindly use plastic bottles with sports lids for drinks where allowed.
19.9. For safety and hygiene purposes, no eating is allowed in any areas not so designated.
19.10. Mobile phones should not be used in any of the exercise areas and should be kept on silent in the lockers provided.
19.11. Members or guests may not use the facilities whilst under the influence of alcohol, narcotics or other mood-altering substances.
19.12. The Fitness Center operates a strict no smoking policy.
20. HEALTH AND SAFETY
20.1. All members are required to complete the mandatory waiver form before commencing any exercise within the Fitness Center.
20.2. Members should be considerate of other members by using a sweat towel when using any of the exercise stations, and by wiping down equipment with disinfectant wipes.
20.3. Members are requested to return all portable equipment to the racks provided.
20.4. Members unsure about any equipment should consult a member of staff.
20.5. Fitness instructors are authorised to stop anyone from exercising if in their opinion the member/guest is exercising in a manner that may result in personal injury and/or injury to others. Users must abide by the guidance of Fitness Center instructors and comply with all points clearly stated on the Gym notice boards.
20.6. StudioRepublik takes reasonable precautions to maintain appropriate safety standards. Members and guests acknowledge, however, that exercise, training, use of fitness equipment and participation in physical activities involve inherent risks. Members and guests participate in such activities and use the facilities and equipment at their own risk, subject always to StudioRepublik’s obligations under applicable law and the limitations set out in Clause 26.
20.7. Fitness Center reserves the right to close any part of the building or withdraw equipment for conducting essential repairs or maintenance. Prior notice will be given where possible to avoid inconvenience.
20.8. For safety purposes kindly use plastic bottles with sports lids for drinks where allowed.
20.9. For safety and hygiene purposes, no eating is allowed in any areas not so designated.
20.10. For hygiene reasons, all members and guests must shower before using the hot tub, cold tub, or sauna facilities.
20.11. Mobile phones should not be used in any of the exercise areas and should be kept on silent in the lockers provided.
20.12. Members or guests may not use the facilities whilst under the influence of alcohol, narcotics or other mood-altering substances.
20.13. The Fitness Center operates a strict no smoking policy.
21. PERSONAL TRAINING
21.1. Online Personal Training sessions are not permitted within our facility.
21.2. All personal training sessions and packages must be completed on or before the applicable contract or package expiry date. Unless otherwise agreed in writing, PT packages are valid for 45 days from the package start date. Extension requests may be considered by StudioRepublik at its discretion and will generally only be considered in the case of a health emergency supported by a doctor’s note or other evidence reasonably required by StudioRepublik.
21.3. The Fitness Center reserves the right to provide a replacement qualified personal trainer in the event that the current trainer is not available (this will be at the management’s discretion).
21.4. Notice of cancellation of personal training sessions must be given at least 48 hours in advance of the scheduled appointment time. Sessions cancelled less than 48 hours in advance, no-shows, or arrivals 15 minutes or more after the scheduled start time may be deemed used and charged in full. If StudioRepublik or the allocated personal trainer cancels a scheduled session, the session will not be charged and will be rescheduled or re-credited.
21.5. All personal training sessions and packages purchased are non-refundable and non-transferable where the client cancels, fails to attend, fails to use the package, or seeks to transfer the package without StudioRepublik’s prior written consent. Refund requests may be considered in the case of a verified health emergency supported by a doctor’s note. This Clause 21.5 is subject to Clauses 6.2 to 6.8 where StudioRepublik is unable to provide the relevant personal training services.
21.6. Personal Training shall be conducted solely by duly appointed and qualified StudioRepublik Fitness Center Instructors & Coaches; the only exception to this rule is permission by Fitness Center Management for Coaches of Visiting Teams / Athletes to conduct training on the premises.
22. ADULT CLASSES
For all Group Exercise Sessions:
22.1. Members must reserve their participation in any scheduled fitness class before the scheduled class time, or as defined from time to time for specific classes, by using the various alternative Fitness Center class-scheduling mechanisms (for example, by Telephone Call, Online Scheduling, Mobile Application, Reception Desk request, etc.)
22.2. The Fitness Center will make all attempts to accommodate your participation in any scheduled fitness classes – in the event that there is space available in the required scheduled class, vacancies will be filled on a first-come-first-served basis;
22.3. Members should arrive before the scheduled class start time. For safety, operational and courtesy reasons, StudioRepublik may refuse entry to any member who arrives after the class has started and may release the member’s reserved place to another member or a waitlisted member. Late arrival, refusal of entry, late cancellation or no-show may result in loss of the relevant booking, credit, class entitlement or pre-booking privilege in accordance with the applicable booking and cancellation rules.
22.4. Members are asked to refrain from using mobile phones in all classes;
22.5. Members are asked to use appropriate closed toe, non-marking, rubber-soled sports shoes/footwear when participating in all classes; Crocs, Flip-Flops, etc. are not permitted;
22.6. Gym Members can attend any Studio class anytime, however back to back classes are discouraged, so as to allow other members to enter;
22.7. Members attending any Fitness Center Exercise Sessions shall validate their attendance by scanning their RFID Wristband using the Instructor’s Tablet Device; failure to comply constitutes a breach of these Terms and Conditions and may lead to cancellation of Membership;
22.8. For reasons of hygiene and courtesy, members must use towels in all workout classes, and must wipe down Fitness Center equipment/mats with sanitary wipes following use;
22.9. Group exercise classes are included in the memberships fee but we reserve the right to levy a fee in selected Fitness Centers where the charge will be specified on the class timetable.
22.10. Class packages, class credits and other class entitlements are subject to any validity, booking, cancellation, late arrival, no-show and waitlist rules published or notified by StudioRepublik from time to time. Such credits and entitlements are non-refundable where the member cancels, fails to attend, fails to use them within their validity period or breaches the applicable rules. This is subject to Clauses 6.2 to 6.8 where StudioRepublik is unable to provide the relevant class, package or credit.
23. LOCKERS
23.1. Temporary lockers are provided for the members who shall remove their personal belongings at the completion of their visit. The Fitness Center has the right to remove personal belongings that are left in the lockers at the end of each day.
23.2. Unclaimed property shall be kept by the Fitness Center for a period of 1 week after which the management reserves the right to dispose of the items in such way it in their entire discretion deems fit. Clothing and other similar items will be disposed of after a 1-week period, however, any items of value will be sold periodically and all proceeds donated to the nominated charity of the Fitness Center and no claims shall be entertained after this period from members or visitors.
23.3. Where the Fitness Center is to close, relocate or cease operations, StudioRepublik may require members and guests to remove all belongings from lockers and storage areas by a specified date. Any belongings not collected by that date may be dealt with in accordance with StudioRepublik’s lost property procedure and applicable law.
24. PRIVACY, PERSONAL DATA AND COMMUNICATIONS
24.1. In the course of your membership and use of StudioRepublik’s facilities, website, app, digital channels and services, StudioRepublik may collect and process personal information about you, including contact details, identification details, membership information, payment information, booking and attendance information, health-related information provided by you, app-related information, customer enquiry records, technical data and communication records. StudioRepublik will process such information for purposes including administering your membership, providing services, managing bookings and payments, communicating with you, complying with legal and regulatory obligations, maintaining health and safety, handling complaints and improving its services, operating its digital systems and protecting its legal and business interests.
24.2. StudioRepublik will limit access to personal information to employees, management, contractors, service providers, technology providers, AI / chatbot service providers and professional advisers who require access for the purposes described in these Terms and Conditions. StudioRepublik may also disclose personal information where required or permitted by law, to legal or regulatory authorities, payment providers, technology providers, AI / chatbot service providers, group companies, professional advisers, insurers, successor operators or approved third parties involved in providing, administering, transferring or supporting the relevant membership, Membership Product or services.
24.3. StudioRepublik may send you service-related communications regarding your membership, bookings, payments, facilities, operational updates, closure, relocation, refunds, credits or other matters relating to your membership or use of the services. Marketing communications will be sent in accordance with applicable law and any consent or opt-out preferences recorded by StudioRepublik.
24.4. Please contact the manager of the Fitness Center or use any contact details notified by StudioRepublik from time to time if you have any questions or concerns about how StudioRepublik collects, uses, stores or discloses your personal information, or if you wish to exercise any applicable right to access, correct, erase, restrict or object to the processing of your personal information.
24.5. Use of photographs, video, audio or other recordings is addressed in Clause 29.2.
24.6. StudioRepublik may communicate with you by email, SMS, telephone, app notification, member portal, website notice, signage at the Fitness Center or any other reasonable method using the contact details provided by you. You are responsible for keeping your contact details up to date. General notices and communications are addressed in Clause 29.7.
24.7. StudioRepublik’s processing of personal data shall be carried out in accordance with applicable data protection law and this Clause 24. StudioRepublik may provide further privacy information from time to time regarding the categories of personal data processed, purposes and lawful bases of processing, retention, disclosures, data subject rights, marketing preferences and contact details for privacy requests.
24.8. Where you use StudioRepublik’s mobile application or connected digital services, the app may request access to health-related permissions or device data, including steps, heart rate and calories burned. Such data will be collected and processed only where permitted through the relevant app, device or account settings and in accordance with applicable law and this Clause 24.
24.9. Data obtained through Health Connect API or similar app permissions will be used for purposes connected with the relevant app functionality and user experience and will not be shared with third parties except as described in this Clause 24, as required or permitted by law, or with your consent where consent is required.
24.10. By becoming a member or using StudioRepublik’s facilities, website, app or services, you acknowledge that StudioRepublik may collect, use, store, disclose and otherwise process personal information as described in these Terms and Conditions and in accordance with applicable law. Where applicable law requires separate consent for a specific processing activity, StudioRepublik may request such consent separately.
24.11. Where StudioRepublik transfers memberships, Membership Products, operations or services to a Replacement Offering, group company, successor operator or approved third party, StudioRepublik may transfer or disclose relevant personal data to the extent reasonably necessary to administer such transfer, Replacement Offering, credit, refund or continuation of services, subject to applicable law.
24.12. StudioRepublik may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to administer memberships and services, comply with legal, tax, accounting and regulatory obligations, resolve disputes, enforce agreements, maintain business records and protect StudioRepublik’s legal and operational interests.
24.13. StudioRepublik may transfer or store personal information inside or outside the United Arab Emirates where reasonably necessary for the purposes described in these Terms and Conditions, subject to applicable data protection law and appropriate safeguards where required.
24.14. StudioRepublik will take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure, having regard to the nature of the data and the relevant processing activity.
25. ARTIFICIAL INTELLIGENCE AND AUTOMATED TOOLS
25.1. StudioRepublik may use AI-powered tools, chatbots, automated systems and similar technologies to handle customer enquiries, support bookings and membership administration, improve customer service, manage communications, assist with operational processes and escalate matters to a human agent where appropriate.
25.2. AI-generated responses may be incomplete, inaccurate or unsuitable for a particular purpose. AI tools are not intended to provide legal, financial, medical, health or other professional advice, and members should not rely solely on AI-generated responses for such matters.
25.3. Where you communicate with StudioRepublik through an AI-powered chatbot, website chat, WhatsApp, app chat or similar channel, StudioRepublik may process the content of your messages, your contact details, membership or enquiry details, technical information such as IP address, device information and usage times, and related conversation records for the purposes of responding to your enquiry, administering services, improving customer support, maintaining security and complying with applicable law.
25.4. You should not provide sensitive personal data, payment card details, medical information or confidential information through an AI-powered chatbot or similar channel unless StudioRepublik specifically requests it through an appropriate and secure process. Personal data processed in connection with AI-powered tools and automated systems shall be processed in accordance with Clause 24 and applicable data protection law.
26. LIMITATION OF LIABILITY
26.1. Members, Junior Members, parents/legal guardians, guests and temporary visitors acknowledge that exercise, training, use of fitness equipment, use of changing areas, participation in classes and use of the Fitness Center involve inherent risks. Members, Junior Members, parents/legal guardians, guests and temporary visitors participate in activities and use the Fitness Center voluntarily and at their own risk, subject always to applicable law.
26.2. StudioRepublik does not accept liability for loss of or damage to members’, Junior Members’, parents’/legal guardians’, guests’ or temporary visitors’ property that may occur on the premises or within the grounds of the Fitness Center, except to the extent such liability arises from StudioRepublik’s negligence, failure to take reasonable care, wilful default, fraud or any liability that cannot lawfully be excluded or limited.
26.3. StudioRepublik does not accept liability for injury to or death of any member, Junior Member, parent/legal guardian, guest or temporary visitor that may occur on the premises or within the grounds of the Fitness Center, except to the extent such liability arises from StudioRepublik’s negligence, failure to take reasonable care, wilful default, fraud or any liability that cannot lawfully be excluded or limited.
26.4. StudioRepublik shall not be liable for any loss, damage, injury, illness, accident, claim, cost or expense to the extent that it arises from: (a) the inherent risks of exercise, training, use of equipment, use of changing areas or participation in classes; (b) the member’s, Junior Member’s, parent’s/legal guardian’s, guest’s or temporary visitor’s own act, omission, negligence, misconduct or breach of these Terms and Conditions or the Fitness Center Rules; (c) failure to follow instructions, signage, safety guidance or staff directions; (d) misuse of equipment or facilities; (e) any pre-existing medical, health or physical condition which was not properly disclosed to StudioRepublik; (f) the act or omission of a third party; or (g) any matter outside StudioRepublik’s reasonable control, except to the extent such loss, damage, injury, illness, accident, claim, cost or expense is caused by StudioRepublik’s negligence, failure to take reasonable care, wilful default, fraud or any liability that cannot lawfully be excluded or limited.
26.5. Subject to Clauses 26.1 to 26.4 and Clause 26.7, and to the fullest extent permitted by applicable law, StudioRepublik shall not be liable for any special, indirect, incidental, consequential, punitive, exemplary or pure economic loss, costs, damages, charges or expenses.
26.6. Subject to Clauses 26.1 to 26.4 and Clause 26.7, and to the fullest extent permitted by applicable law, StudioRepublik’s total aggregate liability in respect of the Membership Agreement, whether in contract, tort, misrepresentation, restitution or otherwise, shall be limited to the charges actually paid by the member to StudioRepublik in the 12-month period preceding the date of the act or omission giving rise to the claim.
26.7. Nothing in these Terms and Conditions shall exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
27. VARIATION OF TERMS
27.1. StudioRepublik may from time to time vary these Terms and Conditions, the Fitness Center Rules, operating hours, booking rules, cancellation rules, facilities, services, prices, payment systems, technology requirements and other operational requirements where it considers this reasonably necessary or appropriate to protect its legitimate business interests, comply with law or regulation, address health and safety requirements, reflect changes in operations, facilities, services, technology, payment systems, landlord or building requirements, or implement a closure, relocation, transfer or discontinuation of services.
27.2. Updated Terms and Conditions, Fitness Center Rules, policies or operational requirements shall be effective from the date they are posted on the Website, in the app, on the member portal, displayed at the Fitness Center or otherwise made available by StudioRepublik, unless a later effective date is specified or applicable law requires otherwise. Members are encouraged to review the Website, app, member portal and notices displayed at the Fitness Center regularly to keep up to date with any changes.
27.3. Unless otherwise stated, updated terms shall apply to new memberships, renewals, new purchases and new Membership Products from the date they are posted or otherwise made available. For existing memberships and Membership Products, updated terms shall apply to the extent permitted by applicable law and shall not affect any accrued refund, credit or termination right under Clauses 6.2 to 6.8 or any right that cannot lawfully be excluded.
28. ASSIGNMENT
No member shall assign, transfer or otherwise dispose of his/her membership rights under the Membership Agreement, except with the prior written consent of StudioRepublik. StudioRepublik may assign, transfer, novate or subcontract any of its rights or obligations under the Membership Agreement to any group company, replacement location, successor operator, purchaser of the business, approved third-party provider or other replacement service provider, provided that the member’s rights are not materially reduced without an appropriate Replacement Offering, credit or refund in accordance with these Terms and Conditions. The member agrees to execute or accept any reasonable document, notice or process required to give effect to such transfer.
29. OTHERS
29.1. Soliciting and selling private personal training sessions or merchandise of any type to any member is prohibited and may result in immediate termination of the membership concerned.
29.2. StudioRepublik may take and use photographs, video, audio or other recordings of its facilities, classes, events and activities for operational, security, training, internal, press, promotional or marketing purposes, subject to applicable law. Such photographs or recordings may include members, Junior Members, parents/legal guardians, guests or temporary visitors where their inclusion is incidental or where they appear in individual or group photographs or recordings taken at the Fitness Center or during StudioRepublik classes, events or activities. StudioRepublik may use such photographs or recordings in online, digital, social media, print, press and promotional materials.
29.3. All members must abide by the Fitness Center Rules of the Fitness Center which may be amended and/or added to from time to time at the management’s discretion.
29.4. Failure by the management to enforce any of their respective rights at any time for any period shall not be construed as a waiver of such rights.
29.5. Members and/or guests are not allowed to photograph or copy any Fitness Center interior designs, promotional materials, taglines, themes or concepts. The Fitness Center reserves the right to proceed with legal action against any member caught distributing, sharing or supplying such contents to any third-party vendor or competitor.
29.6. These Terms and Conditions apply together with any membership application, waiver, health and safety form, personal training agreement, junior waiver, programme-specific rules, app terms, privacy and personal data provisions, booking rules, cancellation rules, welcome email, key points summary or other document issued or accepted in connection with a membership or Membership Product. In the event of inconsistency, these Terms and Conditions shall prevail on payment, refund, closure, relocation, transfer, credit and termination matters unless the other document gives the member a more favourable right or StudioRepublik expressly states otherwise in writing. The stricter health, safety, conduct, supervision and operational requirement shall apply where relevant.
29.7. Any notice or communication from StudioRepublik may be given by email, SMS, WhatsApp, app notification, member portal, website notice, signage at the Fitness Center, telephone or any other reasonable method using the contact details provided by the member or otherwise made available through StudioRepublik’s usual communication channels. Notices sent by email, SMS, WhatsApp, app notification or member portal shall be deemed received on the day of sending. Notices displayed at the Fitness Center, on the website, in the app or on the member portal shall be deemed received when displayed or published. Members are responsible for ensuring that their contact details remain accurate and up to date and for reviewing notices and communications issued by StudioRepublik.
29.8. These Terms and Conditions and any Membership Agreement shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai. Subject to any mandatory jurisdiction of any competent authority under applicable law, the Dubai Courts shall have jurisdiction over any dispute arising out of or in connection with these Terms and Conditions or any Membership Agreement.
29.9. If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, that provision shall be deemed amended to the minimum extent necessary to make it valid, lawful and enforceable. If such amendment is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
30. PARKING POLICY
30.1. Where offered, parking access is a discretionary benefit linked to active membership and the availability of parking arrangements at the relevant premises. Parking access has no separate cash value unless StudioRepublik expressly states otherwise.
30.2. The parking access end date is the same as your membership contract end date.
30.3. If you miss your monthly membership payment, parking access may be denied.
30.4. If you are a PT member, the parking access expiry will be the same as your PT package expiry.
30.5. The parking spot is free for up to 3 hours.
30.6. Any additional hour will be charged at AED 40/hour.
30.7. Where parking charges may apply, the member may be required to provide or maintain a valid payment method through StudioRepublik’s approved payment process.
30.8. Parking privileges are non-transferable. If your RFID wristband is lost, misused or used by another person, your parking privileges may be suspended or revoked at StudioRepublik’s discretion.
30.9. StudioRepublik may amend this parking policy from time to time in accordance with Clause 27.
30.10. Parking access may be withdrawn, suspended, amended or discontinued if the member’s membership ends, payment is overdue, parking access is misused, the relevant parking arrangements change, or the relevant premises close, relocate or cease to be available. Discontinuation or amendment of parking access shall not by itself entitle the member to a refund of Membership Fees, unless StudioRepublik expressly agrees otherwise or applicable law requires otherwise.